Future Outlook of Operations/Outsourcing Evolving with AI/BPaaS 2026
¥262 ,500
This report examines the increasing complexity of IT systems within companies due to advancements in digital transformation (DX) and multi-cloud strategies. It highlights the growing shortage of specialized personnel for IT operations and the associated risks, emphasizing the urgent need for optimized internal resources. The report discusses the rising importance of outsourcing as a solution to these challenges, particularly in light of heightened cybersecurity threats and the demand for continuous monitoring. It also explores the emergence of BPaaS (Business Process as a Service) as a new business model in response to cloud shifts and the proliferation of SaaS, creating new opportunities for vendors.
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Description
This is a request, not an immediate purchase. Delivery takes about one week. Your card is authorized but not charged until the English PDF is ready.
Product ID: 1140
Publisher: Fuji Chimera Research Institute
Publication Date: 2026-07-22
English Summary
This report examines the increasing complexity of IT systems within companies due to advancements in digital transformation (DX) and multi-cloud strategies. It highlights the growing shortage of specialized personnel for IT operations and the associated risks, emphasizing the urgent need for optimized internal resources. The report discusses the rising importance of outsourcing as a solution to these challenges, particularly in light of heightened cybersecurity threats and the demand for continuous monitoring. It also explores the emergence of BPaaS (Business Process as a Service) as a new business model in response to cloud shifts and the proliferation of SaaS, creating new opportunities for vendors.
Contents / Coverage
- I. Summary
- I-1. Market Overview
- I-2. Market Aggregation
- I-3. Trends in Operations Services Market
- I-4. Trends in BPO/BPaaS Market
- I-5. Trends in Operations Management Products Market
- I-6. Trends in Products for Contact Centers
- II. Market Section
- A. Operations Services
- A-1. Operations Consulting/Construction Services
- A-2. Custom Application Operations Services
- A-3. Vendor Application/Middleware Operations Services
- A-4. Integrated Operations Services
- A-5. System Operations Services
- A-6. Network Operations Services
- A-7. Multi-Cloud Operations Services
- A-8. Security Operations Services
- A-9. Comprehensive Data Center Management
- A-10. Global Operations Services
- A-11. Virtual Operation Center
- A-12. IT Operations Support Services for SMEs
- A-13. BPO
- B. BPO/BPaaS
- B-1. Finance and Accounting
- B-2. Human Resources and Labor
- B-3. General Affairs and Administration
- B-4. Logistics and Procurement
- B-5. Sales and Marketing
- B-6. Customer Support
- B-7. Construction
- B-8. Local Government
- B-9. Healthcare and Nursing Care
- B-10. Finance
- C. Operations Management Products
- C-1. IT Service Management
- C-2. SRE/Incident Management
- C-3. Alert Notification
- C-4. Operations Manuals/Documentation
- C-5. Network Monitoring
- C-6. Network Flow Collector
- C-7. Endpoint Operations Management
- C-8. APM
- C-9. Observability
- C-10. AI-Ops
- C-11. Integrated Operations Management
- C-12. Job Management
- C-13. Backup/Recovery
- C-14. Clustering
- C-15. SIEM
- C-16. Business Chat
- C-17. RPA
- C-18. Digital Adoption Support
- D. Products for Contact Centers
- D-1. CRM
- D-2. Chatbots
- D-3. Voicebots
- D-4. Customer Understanding
- D-5. Business Support AI
- D-6. FAQ Knowledge Management
- D-7. VoC Utilization Solutions
- D-8. Chat Management
- D-9. Email/Form Inquiry Management
- III. Companies
- III-1. BIPROGY Group
- III-2. KDDI
- III-3. NEC
- III-4. NEC Networks & Systems Integration
- III-5. NSW
- III-6. NTT Data
- III-7. NTT Docomo Business
- III-8. SCSK
- III-9. SHIFT
- III-10. Accenture
- III-11. Itochu Techno-Solutions
- III-12. Internet Initiative
- III-13. Information Development
- III-14. H.C. Networks
- III-15. Kyndryl Japan
- III-16. Transcosmos
- III-17. Nippon Steel Solutions
- III-18. Nomura Research Institute
- III-19. Hitachi Systems
- III-20. Fujitsu
- III-21. Broadband Tower
- III-22. Payroll
- III-23. Bell System 24
- III-24. Ryobi Systems
Why This May Matter Internationally
As companies worldwide face similar challenges in IT operations and resource management, this report provides insights that are relevant to global enterprises looking to enhance their operational efficiency and security through outsourcing and innovative service models like BPaaS.
Keywords: Japan,market research,Fuji Chimera,AI,outsourcing,BPaaS