outsourcing

This report examines the increasing complexity of IT systems within companies due to advancements in digital transformation (DX) and multi-cloud strategies. It highlights the growing shortage of specialized personnel for IT operations and the associated risks, emphasizing the urgent need for optimized internal resources. The report discusses the rising importance of outsourcing as a solution to these challenges, particularly in light of heightened cybersecurity threats and the demand for continuous monitoring. It also explores the emergence of BPaaS (Business Process as a Service) as a new business model in response to cloud shifts and the proliferation of SaaS, creating new opportunities for vendors.